Terms, Conditions & Cancellation Policy

Before booking any trip with LILPINK Party Bus, please make sure you get familiar with our terms, conditions and cancellation policy.
 

GENERAL TERMS AND CONDITIONS (APPLY TO ALL SERVICES):

- The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party.
- Drug use is prohibited by law. Any fines will be paid for by the customer.
- The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)).
- It is Illegal to stand through the sunroof. Smoking is not permitted in our Vehicles.
- If at any moment during the service you are not fully satisfied with our service, please contact our dispatch at (702) 291-2736 immediately.
- Actual total amount due will be calculated upon completion of the trip.
- LILPINK is not liable in the event of mechanical breakdown before or while on charter and will only be responsible for making up lost time at a mutually agreed date.
- LILPINK does not accept responsibility for delayed travel time due to unforeseen weather, traffic, road conditions  or delays beyond our control.
- LILPINK is not responsible for articles left in party buses.
- Balances to be paid to the driver on the run date before the beginning of the run unless paid with a previously authorized credit card.
- Vehicles cannot be loaded beyond seating capacity.
- Deposits are non-refundable.

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POINT-TO-POINT TRANSFERS ONLY (FROM POINT A TO POINT B):​

- Waiting time: For all pick-ups, a fifteen (15) minute grace period is granted. Once the grace period has elapsed, waiting time is charged at $25 per five minute increment, from original/scheduled pick-up/drop-off time. If a financial arrangement is not made with our driver, for example: balance is paid in cash, additional wait time fee will be charged to the credit card used to make a reservation.
- A 20% standard gratuity, based on the fare, stop time, and wait time will be added to your bill.
- Stops en-route are charged a $50 per stop, and not to include extra mileage.
HOURLY CHARTERS (INCLUDING WEDDINGS, BACHELOR(ETTE) PACKAGES, CONCERT CHARTERS, PROM CHARTERS, ETC.) :
- For all hourly charters including weddings, we have a 3-hour minimum policy and 20% non-refundable deposit (minimum of $100) is required.
- A 30% service fee (equal to non-refundable deposit), based on the fare, will be charged when cancellation is requested more than 48 hours before the scheduled pick-up time.
- A cancellation fee equal to the 50% cost of trip plus 20% service fee will be charged for any cancellation made between 24 to 48 hours before the scheduled pick-up time.
- A cancellation fee equal to the cost of trip plus 20% service fee will be charged for any cancellation made less than 24 hours before the scheduled pick-up time.​

- A no-show fee equal to the trip cost plus 20% service fee, including waiting time will be charged when the passenger fails to show at the designated location. If you cannot locate your party bus, please call (702) 291-2736 to avoid a no-show billing.

- A 20% standard gratuity, based on the fare, stop time, and wait time will be added to your bill.

- Waiting time: For all hourly charters, a fifteen (15) minute grace period is granted. Once the grace period has elapsed, waiting time is charged at the rate of your hourly charter in 30 minute increments (30 min minimum), from original/scheduled pick-up/drop-off time. If a financial arrangement is not made with our driver, for example: balance is paid in cash, additional wait time fee will be charged to the credit card used to make a reservation.
- In every hourly charter, Bottle water / ice is included at no cost.
- Unlimited stops and pick-up locations are included.